The House · Care

Shipping & Returns

Last updated: 28 October 2026

Shipping

• Worldwide. We ship from India to most countries.
• Making time. Many pieces are hand-embroidered to order. The making time is shown on each product and in your order confirmation.
• Delivery. Within India, usually 3–7 business days after dispatch. International, usually 7–15 business days after dispatch, depending on destination and customs.
• Tracking. You’ll receive a tracking link by email when your order ships.
• Duties and taxes. For international orders, import duties and local taxes are charged by your country’s customs and are paid by the buyer, unless your checkout says they are included.

Cancellations

You can cancel for a full refund until your order is dispatched, or until embroidery starts on a made-to-order piece. Email [email protected] with your order number.

Returns & exchanges

• Damaged, defective or wrong item: email us within 7 days of delivery with your order number and photos. We will replace it or refund you in full, including shipping.
• Size exchange: request within 7 days of delivery. The piece must be unworn, unwashed, with all tags and original packaging. Return shipping for size exchanges is paid by the customer.
• Not returnable: personalised or custom-made pieces, innerwear, and items marked final sale — unless they arrive damaged or defective.

Please don’t send anything back before we reply with return instructions.

Refunds

Approved refunds are made to your original payment method within 7–10 business days after we receive and check the item. Your bank may take a few extra days to show it. Original shipping charges and customs duties are refunded only for damaged, defective or wrong items.

Help

Write to [email protected] — we reply within 48 hours.